Is Scrum Master role or title?

Is Scrum Master role or title?

Ashutosh Gupta
21st May, 2021

The name ‘Scrum Master’ has been very much in use, especially in IT companies. Hence lot many definitions or understandings have also risen, based on different contexts. Some of them are,

  • Scrum Master is a Servant-Leader.
  • Scrum Master is responsible for organizing Scrum ceremonies, as per prescribed standards.
  • Scrum Master is responsible to improve the team’s productivity.
  • Scrum Master is responsible for creating business values.
  • Scrum Master is responsible for putting agile practices in place.
  • And so, on

Scrum master seems to do play the above role with all teams, but in some teams not. The name scrum master is associated with Scrum Framework, we’ll more focus on Scrum Team.

In a general sense, any team’s performance depends on the below. 

  • Team Dynamics
  • Collective Skills
  • Processes
  • Organization Culture

The first three are internal forces and the last one is external forces, with respect to a team. None of them can achieve greater heights within a short span of time and require consistent efforts over several months. Scrum is lightweight and simple, but difficult to master. Scrum Master plays an important role for the first three and a partial role at the organizational level.

In my perspective, the simplest definition can be; the scrum master’s job is to improve the efficiency of the scrum team.

When a team reaches a mature state, the scrum master helps them understand the need for continuous improvement. Even better, if the scrum master is able to make a team that can eye on consistent improvements. It’s a never-ending journey and the scrum master journey on this path starts with the ‘Mental Model’. Mental Model of both the individuals and the team. For any transformation, the mental model plays the biggest role. That’s why Scrum Master is also called a ‘Transformation Agent’.

Team Dynamics

Imagine there is a luxury car in which each component works perfectly fine, but is not perfectly coordinated. This car is surely crash-prone and will not be in a driving condition, even in the hand of an efficient driver. Similarly, team coordination also matters, in spite of having the best-skilled people in their respective areas.

In my experience, team dynamics are the most important part of mentioned four areas. If a team can figure out the best coordination and collaboration methods among themselves, they can be unbeatable in any situation.

A scrum master identifies the impediments.

A good scrum master helps to overcome impediments.

A great scrum master enables the team to identify and overcome impediments.

Scrum Values (Courage, Openness, Respect, Focus, and commitment) are great ways to establish a great team dynamic. The Scrum Master helps the team in upholding Scrum Values by helping them address team dysfunctions. In this arena, Scrum Master’s coaching skill is a great deal. Coaching is all about using inquiry which can drive a team or individual in the right direction. 

Collective Skills

In scrum, we need to know two key things

  • What is needed to be built? (decided by the Product Owner)
  • How it is built? (decided by the Developers) 

Scrum master helps PO and the Developers with their responsibilities in building amazing products that sell. 

Scrum Master -> Product Owner

  • Help in identifying business value
  • Help in assessing Risk and Benefits of requirements
  • Helping to identify ROI of business functionalities
  • Tools and Techniques for creating Product Backlog, producing the highest possible business value
  • Helping in setting up a business goal for a sprint

Scrum Master -> Developers

  • Help in filling the skill gap
  • Best practices in software development life cycle
  • Engineering best practices
  • Optimize processes
  • Training


Processes are to make everyone's life easy by producing impeccable high-quality products and scaling things up. I’ve found scrum events are perfect in that. It touches all roles in product development – PO, Developers, Customers, Stakeholders, and everyone involved. Scrum Master's responsibility is to facilitate scrum events consistently in the most effective ways. In the longer run, the scrum master’s responsibility will be to find different ways to conduct these events. If events are monotonous, people will leave their interest which will deteriorate the effectiveness of these events. Every event's effectiveness can be measured by its outcomes. Every event should end up with some key values.

Sprint Planning

  • – Outcomes are Sprint Goals and a Plan to achieve it
  • Daily Scrum – Inspecting the Sprint Goal and adapting the plan on a daily basis
  • Sprint Review– Feedback from Stakeholders for the Increment and discussion of progress toward Product Goal
  • Sprint Retrospective – Outcomes are action items to improve processes, tools, and team dynamics
  • Backlog Refinement – Keeping Product Backlog Items ready for upcoming sprints

In this category, the scrum master will act as a process coach and will be figuring out the best possible processes for a team or helping the team to figure out their processes. I find the ‘System Thinking’ approach is best in this case. Every decision should be scrutinized through four quadrants 

System Thinking

Short Term Effect

Long Term Effect

Desired Result

Focus Area

Sustainable Solution

Undesired Result


Cancer / Debt

If a scrum master is able to develop a ‘System Thinking’ mindset in the team, it may lead very close to a ‘self-organized team’ which is the 

If a scrum master is able to develop a ‘System Thinking’ mindset within the team, it will lead close to a ‘self-organized team’ which is the ultimate outcome of team building.

Organization Culture

This is the only factor that is completely external from the team’s point of view, but important in creating a sustainable team. Usually, humans look up to someone higher than them. In biological terms, human has evolved from apes and still loves to mimic. Marketers use it for their products by putting celebrities in ads. This mimetic behavior helps humans to inspire, follow, achieve, or consume. Similarly, organizational culture is a bigger umbrella, and the team’s underlying culture is a part of it. Organizational culture and policies become examples for the team and influence their behavior.

The leader sets the tone of a team.

Team and leaders, both come in the circle of influence of each other. Usually, the team will try to imitate their leader, in alignment with their personal goals. Hence, it is important to set the right examples to build a great team. That’s why it is considered important that ‘Agile Values and Principles’ should come from Top to Bottom. In this area, Scrum Master plays an organization coach to influence and helps the organization towards agility.

In the end, Empiricism is the heart of Agility. Infusion of Empiricism at every level and in every individual is really important. A great team is a by-product of the values, principles, and mental model, which is the scrum master’s responsibility to impart.

This is just a speck of knowledge on your journey to becoming an expert in the industry. If you have any doubts or require career guidance, feel free to connect with our Industry experts and trainers for 1-on-1 coaching

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